Customer Support | Quality Assurance, Technical Support, and After-sales Service

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Common problem

1.What industries is Gantry-type CNC milling machine DC2025 suitable for?

A： Gantry-type CNC milling machine DC2025 is mainly suitable for many industry fields such as plastic molds, shoe molds, auto parts, graphite processing, roller machines and hardware processing.

1. Product quality assurance: All products of our company comply with national and industry standards and provide one-year quality assurance service.
2. User privacy protection: We strictly abide by relevant laws and regulations to ensure that user information is only used for transactions and services and will not be leaked.
3. After-sales service commitment: We have 26 service offices at home and abroad, providing 24-hour after-sales support to ensure that customer problems are resolved in a timely manner.
4. Legal Compliance Statement: All business activities must comply with relevant laws and regulations, protect the legitimate rights and interests of customers, and eliminate illegal activities.
5. Amendment and update of terms: The company reserves the right to modify the terms and will promptly notify customers of relevant updates through the official website.

Terms and Conditions

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Technical Support

1. After product development is completed: We provide complete technical documentation and instruction manuals to ensure that customers understand the product's technical parameters and usage methods.
2. Pre-sales support: A professional team provides consulting services to help customers choose the most suitable machine tools and equipment.
3. Training service: Provide operation and maintenance training to ensure that customers are proficient in equipment use and maintenance skills.
4. Consulting service: We provide customers with long-term technical consulting and answer any questions and concerns about CNC machine tools.

1. After-sales guarantee: We provide one-year free quality assurance service for the products we sell to ensure the stability and reliability of the products.
2. Technical support: The company has 26 sales service offices, equipped with professional technicians, who can answer customer questions online 24/7 and provide remote or on-site technical support.
3. Training service: Provide customers with free operation and maintenance training to ensure that customers can use and maintain the equipment proficiently.
4. Accessories supply: Provide original accessories for a long time to ensure the continuous and normal operation of customers' equipment.
5. Customer Feedback: Respond to customer feedback in a timely manner and continuously improve products and services to meet customer needs to the greatest extent possible.

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After-sales service

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Maintenance service

1. Upon completion of product development: We supply comprehensive technical documentation and user manuals to help customers comprehend the technical specifications and usage procedures of the products. 2. Pre-sales assistance: A specialized team offers consulting services to assist customers in selecting the most appropriate machinery and equipment. 3. Training services: We provide operational and maintenance training to ensure that customers gain proficiency in using and maintaining the equipment. 4. Consulting services: We offer customers ongoing technical consulting and address any inquiries or concerns regarding CNC machine tools. 1. Guarantee of after-sales: We provide a one-year free quality assurance service for the products sold to ensure their stability and reliability. 2. Technical support: Our company operates 26 sales service offices, staffed with professional technicians available 24/7 to respond to customer inquiries online and offer remote or on-site technical assistance. 3. Training services: We deliver complimentary operation and maintenance training to ensure customers can effectively use and care for the equipment. 4. Supply of accessories: We provide genuine accessories over an extended period to ensure consistent and normal operation of customer equipment. 5. Customer feedback: We promptly respond to customer feedback and continuously enhance our products and services to meet customer needs as effectively as possible.

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Address: Industry Area of Changjie, Ninghai, Ningbo, Zhejiang, China

Email: [email protected]

Mobile: +86-15805747758

Tel: +86-15805747758

Contact: Mr. Yu

Please Feel Free To Leave Your Needs Here, A Competitive Quotation Will Be Provided According To Your Requirement.